FAQs

Q?

I haven’t got time to collect my vehicle and clothing order. Can I send an employee around to collect and can you send an invoice out?

A.

NO, balance of payment is due upon collection of vehicle or print job.  NO exceptions.

Q?

Once you create a design, what happens to it?

A.

The design while produced per request always remains the intellectual property of Graffiti Works Design Company. Designs created by Graffiti Works will not be emailed / faxed either to the customer OR a third party. “IF” an email confirmation is required by the customer for viewing approval it will be sent in a low resolution format and watermarked. NO EXCEPTIONS

Q?

I need a quick design done, can you do one for me and email it for approval.

A.

ALL work requires an upfront design deposit of $125 prior to commencement of design. ANY designs emailed will be watermarked and low resolution.

Q?

Can I place my order and pay for it all once completed?

A.

NO, a 50% order deposit is required at the time of ordering – no exceptions.

Q?

Do you remove previous vinyl designs before applying new ones?

A.

Removal of previous vinyl lettering is the responsibility of the customer.  If any removal of previous designs is required additional charges will be incurred.  Any incidental removal of paint while removal of previous designs will not be the responsibility of Graffiti Works.

Q?

I have just come from a jobsite, do you need my vehicle to be clean for vinyl lettering?

A.

YES, all vehicles dropped off need to be clean in order for the vinyl to adhere to the painted surface.

Q?

Once the vinyl lettering is applied, what happens If I want to sell my vehicle, can the lettering be removed?

A.

Yes, this is why vinyl is the preferred method over traditional hand lettering with paint. To remove lettering we recommend using a heat gun and taking your time.

Q?

I have a good idea of what I would like for a design, but I’m not sure which style to use?

A.

Bring in as many design samples as you can. Have you found a competitor’s card you like, or seen something on the internet that could work? The more samples you can show us the easier it is for us to work for you. While we have many samples and designs ideas of our own we want ‘YOUR” business to stand out with what you want. Do you need upgraded photos for a business card? We can help!

Q?

Do you have a minimum order for clothing?

A.

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